Business Communication Updated or 100 Methods for Total Quality Management

Business Communication, Updated (Custom)

Author: Deborah C Andrews

This introductory business communication text is organized the way the course really unfolds--from basics of communication, to direct messages, then to reports, oral presentations, on to indirect messages, job resumes, letters, and interviews. The book ends with coverage of interpersonal communication, organizational communication, and managerial and supervisory communication.

New interesting textbook: The Best of Wheeling or Bobby Flay Cooks American

100 Methods for Total Quality Management

Author: Gopal K Kanji

Ranging from brainstorming to the Deming Wheel, from force field analysis to "zero defects," 100 Methods for Total Quality Management meets the need for a short, accessible reference to the 100 most frequently adopted methods for implementing total quality management (TQM). Central to the this book is a broad interpretation of TQM. The methods addressed are relevant to all those interested in using explicit tools (qualitative and quantitative) to assist with problem solving, analysis, and evaluation in the management process. An introduction briefly outlines the basic principles of TQM. The bulk of the book provides clear, concise outlines of the 100 methods, describing their purpose, application, and benefits. 100 Methods for Total Quality Management is an invaluable resource for practitioners, academics, and students working in the areas of TQM, management science, teamwork and problem solving in organizations, and general management and decision making.

Table of Contents:

	Preface
	Understanding Total Quality Management	1
	The Role of TQM Methods	8
	List of Methods (By Category)	10
	Purpose of Methods (Alphabetical List)	13
	Management Methods	20
	Analytical Methods	79
	Idea Generation	123
	Data Collection, Analysis and Display	154
	References	234
	Index	236