Improving Health in the Community: A Role for Performance Monitoring
Author: Institute of Medicine Staff
"Improving Health in the Community" explains how population-based performance monitoring programs can help communities point their health efforts in the right direction. Offering a policy framework, the book applies a multidimensional model of the determinants of health and provides sets of prototype performance indicators for specific health issues.
Bernard J. Turnock
This book examines the status of community health planning and provides recommendations for enhancement of these processes through greater emphasis on linking key stakeholders to community health objectives through performance monitoring. A special committee of the Institute of Medicine developed this report after conducting a series of national workshops to inform their process. Several audiences will find this report of interest. Community health assessments and community action plans are increasing across the U.S., in terms of their number and comprehensiveness. In capturing the state-of-the-art and advancing recommendations for focused enhancements, this book will appeal mainly to public health professionals, health planners, and students. Other community partners involved in participatory community health planning processes will also find this book of interest. The key feature of this book is its thoughtful presentation of the current state of community health improvement processes and its recommendations for enhancements of these efforts. The book also has extensive information on the process undertaken by the panel developing this report and on prototypes of performance measures for several health outcomes. This book will be quite useful in advancing community health improvement efforts by placing the credibility of the Institute of Medicine behind them. The book does not greatly extend the state-of-the-art, but it nicely summarizes and documents a rational framework for these processes. As these efforts expand, this book will become more useful in its appeal to health professionals and other audiences.
Doody Review Services
Reviewer: Bernard J. Turnock, MD, MPH (University of Illinois at Chicago)
Description: This book examines the status of community health planning and provides recommendations for enhancement of these processes through greater emphasis on linking key stakeholders to community health objectives through performance monitoring.
Purpose: A special committee of the Institute of Medicine developed this report after conducting a series of national workshops to inform their process.
Audience: Several audiences will find this report of interest. Community health assessments and community action plans are increasing across the U.S., in terms of their number and comprehensiveness. In capturing the state-of-the-art and advancing recommendations for focused enhancements, this book will appeal mainly to public health professionals, health planners, and students. Other community partners involved in participatory community health planning processes will also find this book of interest.
Features: The key feature of this book is its thoughtful presentation of the current state of community health improvement processes and its recommendations for enhancements of these efforts. The book also has extensive information on the process undertaken by the panel developing this report and on prototypes of performance measures for several health outcomes.
Assessment: This book will be quite useful in advancing community health improvement efforts by placing the credibility of the Institute of Medicine behind them. The book does not greatly extend the state-of-the-art, but it nicely summarizes and documents a rational framework for these processes. As these efforts expand, this book will become more useful in its appeal to health professionals and other audiences.
Booknews
Outlines the elements of a continuing, community-based health improvement process that combines a collaborative approach with population-based performance monitoring as a tool for achieving accountability for action. Consider issues communities face in health assessment and addressing specific health concerns, offers guidance for selecting performance indicators, and illustrates the application of the approach with several prototype performance indicator sets for areas such as elder health, violence, and depression. For policymakers and community health administrators. Annotation c. by Book News, Inc., Portland, Or.
Rating
3 Stars from Doody
Table of Contents:
| Executive Summary | 1 | |
| 1 | Introduction | 23 |
| 2 | Understanding Health and Its Determinants | 40 |
| 3 | Managing a Shared Responsibility for the Health of a Community | 59 |
| 4 | A Community Health Improvement Process | 77 |
| 5 | Measurement Tools for a Community Health Improvement Process | 126 |
| 6 | Conclusions and Recommendations | 166 |
| App. A | Prototype Performance Indicator Sets | 183 |
| App. B | Methodological Issues in Developing Community Health Profiles and Performance Indicator Sets | 360 |
| App. C | Using Performance Monitoring to Improve Community Health: Exploring the Issues (Workshop Summary) | 374 |
| App. D | Using Performance Monitoring to Improve Community Health: Conceptual Framework and Community Experience (Workshop Summary) | 416 |
| App. E | Committee Biographies | 452 |
| Acronyms | 460 | |
| Index | 463 |
Book review: Study Guide to Accompany Fund of Corp Fin or Scenario Driven Planning
Service Quality: New Directions in Theory and Practice
Author: Roland T Rust
The importance of service and service quality has been growing in the world economy since the late 1970s. Establishing new levels of sophistication and rigor, as well as a broad set of approaches, Service Quality presents the latest research and theory in customer satisfaction and services marketing. Designed to advance the practice of delivering superior service, the field's leading scholars and practitioners present a wealth of ideas that include measuring the managerial impact of service quality improvement, new methods of assessing the various elements of service quality, and philosophies about the nature of customer value. Presenting diverse points of view and revealing a variety of emerging ideas, the editors conclude with a look toward the future of service quality. An exhilarating--and sometimes demanding--change of pace, Service Quality is essential for professionals, researchers, scholars, and students in marketing studies.
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