Digital and Analog Communication Systems
Author: Leon W Couch
Exceptionally up-to-date, this book provides a broad introduction to basic analog and digital principles and their application to the design and analysis of real- world communication systems. It provides readers with a working knowledge of how to use both classical mathematical and personal computer methods to analyze, design, and simulate modern communication systems. MATLAB is integrated throughout.
Study-aid examples and homework problems are included, many of which require solution via a personal computer. MATLAB illustrative examples and plots are included. Balanced coverage of both analog and digital communication systems with an emphasis on the design of digital communication systems. Case studies of modern communication systems are provided. Over 500 problems provided.
For electrical engineers.
Booknews
A text for junior and senior engineering students and for an introductory graduate course, covering practical aspects of communication systems developed from a theoretical basis. Uses a deterministic approach with some statistics, and presents practical case studies of communication systems. Includes reference appendices on mathematics, computer communication systems, and communication system standards. This fifth edition contains new examples and exercises, many requiring solutions using a personal computer. A disk of personal computer solutions for some 60 problems is available. Annotation c. by Book News, Inc., Portland, Or.
Interesting book: Human Communication or Health Economics and Policy with Economic Applications
Quality Service: What Every Hospitality Manager Needs to Know
Author: William B Martin
Quality Service, What Every Hospitality Manager Needs to Know is a genuine hospitality manager's guide to successful customer service. In an easy-to-read style, it tells you everything you need to know about transforming everyday humdrum hospitality into a level of customer service that others will rave about.
This book addresses the needs of the entire spectrum of hospitality including foodservice and lodging operations, clubs, theme parks and the entire travel and tourism industry. It provides a simple step-by-step approach to creating and maintaining a hospitality organization where quality service thrives.
Its thirty-two application exercises and numerous examples in every chapter make its contents easily adaptable to the specific needs of any hospitality organization.
It clearly explains what quality service is and how to provide it, including:
- How to create a supportive quality service culture and leadership climate
- How to weave quality service into your everyday operation
- How to measure and reward quality service successes
- How to maintain continuous quality throughout your organization
Table of Contents:
| Application Interaction Exercises | ||
| Figures | ||
| Preface | ||
| Acknowledgments | ||
| 1 | What Quality Service Is and What You Can Do About It | 1 |
| 2 | Customer Expectations: The Procedural Side | 19 |
| 3 | Customer Expectations: The Personal Side | 49 |
| 4 | Creating a Quality Service Culture and Supportive Leadership Climate | 77 |
| 5 | Defining What Quality Service Is for You | 105 |
| 6 | Weaving Quality Service into Your Operation | 125 |
| 7 | Assessing Progress and Rewarding Successes | 145 |
| 8 | Maintaining Quality Service with Continuous Quality Improvement | 173 |
| Additional Readings | 197 | |
| Index | 199 |
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